OpsNest Client Quote Terms / Service Terms
1. Purpose and acceptance
These terms explain how OpsNest quotes, coordinates and administers non-construction property turnover support.
They apply when a client asks OpsNest to quote, accepts a quote, confirms a booking, instructs OpsNest to proceed, or receives services coordinated by OpsNest.
The Xero quote or written booking confirmation sets the job-specific scope, price, timing assumptions and any special conditions. These terms provide the general operating rules.
If a job-specific written quote or confirmation clearly says something different from these general terms, the job-specific written wording applies for that job only.
2. Who OpsNest is and what OpsNest does
Legal operator: OpsNest is the trading brand used by Kyle Lawson, sole trader, based in Christchurch / Canterbury, New Zealand.
Core role: OpsNest coordinates practical property turnover services. This may include arranging approved contractors, clarifying scope, coordinating timing, handling communications, collecting evidence where practical, and invoicing through Xero.
Not a property manager or real estate agency: OpsNest does not manage tenancies, represent owners as a property manager, act as a real estate agent, or give legal, tenancy, building, engineering, insurance or valuation advice.
Not a construction or licensed trade provider: OpsNest does not coordinate construction, licensed trade work, regulated repairs or hazardous remediation as part of its standard launch scope.
3. Services and scope boundaries
Services OpsNest may coordinate
End-of-tenancy, move-out or turnover cleaning coordination.
Deep cleaning and property reset support where within accepted scope.
Carpet cleaning coordination.
Non-hazardous rubbish removal coordination.
Practical handover, readiness, access, job-status and completion follow-up support.
Multi-service turnover jobs where one organised point of contact is useful.
Excluded work
Construction, building, structural, demolition, renovation, alteration or major repair work.
Electrical, plumbing, gasfitting, drainlaying, roofing or other licensed trade work unless separately and lawfully arranged with an appropriately licensed provider outside the standard OpsNest scope.
Asbestos, meth remediation, sewage, serious biohazard work, hazardous waste, hazardous-substance remediation or other specialist/regulated remediation.
Work requiring a building consent, specialist licence, regulatory approval or trade authorisation not already covered by an approved provider.
Unsafe, unlawful, materially changed or undisclosed work that is outside the accepted quote or contractor capability.
4. Quotes, bookings and availability
Quotes are prepared from the information available at the time, including property details, photos, access notes, timing, service requirements and contractor availability.
Unless the Xero quote says otherwise, a quote remains valid for 14 calendar days from the date issued.
A quote does not guarantee that a particular contractor, service slot or access window is reserved until the quote is accepted and OpsNest confirms the booking can proceed.
OpsNest may decline, pause, rescope or re-quote a job if site conditions, access, safety, rubbish volume, property condition or requested services differ materially from the information used to prepare the quote.
Extra work, extra time, additional disposal, revised access requirements or changed site conditions may require written approval and a revised quote before work continues.
5. Client responsibilities
Provide accurate property details, service requirements, access instructions, timing requirements, photos where available, and any relevant constraints before quoting or booking.
Confirm that the client has authority to request the work, authorise property access, provide keys/codes, approve disposal/removal of items, and approve any quoted cost.
Disclose known hazards, access issues, animals, occupants, alarms, parking restrictions, body corporate rules, fragile items, valuable items, pre-existing damage, water/power limitations, heavy rubbish, contaminated materials or other relevant site conditions.
Remove or secure valuables, private documents, sensitive items, medication, firearms, cash, jewellery, personal devices and anything that should not be photographed, moved, cleaned around or removed.
Ensure utilities, access, parking and permissions are available where required for the accepted job.
6. Access, keys and security
Access information, keys, lockbox codes, alarm details and gate codes must be accurate, authorised and provided in the agreed method before attendance.
Hidden keys are not standard and require case-by-case approval from OpsNest.
If access fails because information is incorrect, unavailable, unauthorised, unsafe or materially different from what was agreed, OpsNest may need to reschedule, re-quote or charge reasonable costs linked to the failed attendance where permitted by the accepted quote and applicable law.
OpsNest and approved contractors will take reasonable care with access information and property security, but the client remains responsible for ensuring authority, permissions and access arrangements are valid and safe.
7. Contractors and service delivery
OpsNest may use approved independent contractors to complete field services within the accepted scope.
Contractors are not authorised to change the client price, approve refunds, admit liability, promise compensation, vary the quote, accept direct payment from the client for an OpsNest job, or agree extra work unless OpsNest confirms that in writing.
OpsNest coordinates the accepted scope and client communication, but each contractor remains responsible for performing accepted work with reasonable care, skill, equipment, competence and compliance with their approved service type.
Service availability depends on property details, timing, location, access, scope, safety, contractor suitability and accepted quote conditions.
8. Evidence, photos and privacy
OpsNest may collect job notes, before photos, after photos, issue photos, completion confirmations and contractor notes where practical and appropriate for the job.
Evidence is used for job administration, completion review, invoicing support, issue handling, quality control, contractor records, accounting, insurance, legal/compliance and business recordkeeping purposes.
Evidence may not capture every area, item, surface, defect or condition. It is a practical job record, not a full building report, inspection report, tenancy inspection or guaranteed condition record.
The client should remove or cover personal, sensitive or private items before attendance where possible.
OpsNest will handle client, property, access, job and photo information in line with its privacy handling process and any applicable privacy obligations.
9. Pricing, invoices, payment and non-GST status
Xero source of truth: Xero is the official source of truth for OpsNest quotes, invoices, payment due dates and client account records.
No GST charged: OpsNest is not GST registered. No GST has been charged unless OpsNest later confirms a changed GST registration position in writing and updates its Xero settings accordingly.
The client must pay the amount shown on the accepted Xero quote or invoice by the due date stated in Xero or the written booking confirmation.
Any deposit, upfront payment, staged payment, disposal allowance, variation or special payment rule must be recorded in the quote, invoice or written confirmation.
OpsNest may pause scheduling, withhold further coordination, reschedule, cancel unconfirmed work, or follow up overdue amounts where payment is overdue, subject to applicable law and any agreed written terms.
The client must not pay OpsNest contractors directly for an OpsNest job unless OpsNest has given written approval for a specific arrangement.
10. Rubbish removal, disposal and excluded items
Rubbish removal pricing may include contractor labour/haulage, disposal charges, estimated volume/weight, access difficulty, loading time and any known disposal requirements.
Disposal costs may change if the actual rubbish type, volume, weight, contamination, site access or disposal facility charges differ from the quote assumptions.
Hazardous, regulated, contaminated, illegal, biohazard, asbestos, meth-related, chemical, liquid, sewage, sharp, medical, flammable or dangerous items are excluded unless separately and lawfully arranged with an appropriate provider.
The client must clearly identify what is to be removed. OpsNest is not responsible for removing, discarding or retaining items that were not clearly included in the accepted scope.
11. Completion, issue reporting and rework
The client should inspect the completed work as soon as practical after completion.
Any issue, missed item, access concern, damage concern, complaint or scope question should be reported in writing to hello@opsnest.co.nz as soon as possible, ideally within 48 hours of completion.
The report should include the property reference, issue description, relevant photos, the affected area, and any urgent timing requirement.
Late reporting may limit the ability to verify the issue, distinguish contractor work from later use/occupancy, or arrange practical rework.
OpsNest will review the accepted scope, job evidence, contractor notes, client evidence and relevant communications before deciding the reasonable next step.
Any rework, refund, credit, contractor return visit or price adjustment must be confirmed by OpsNest in writing. Nothing in these terms requires OpsNest to remedy work that was outside scope, caused by later occupancy/use, pre-existing, undisclosed, inaccessible, unsafe, not reasonably verifiable, or caused by a third party.
12. Cancellations, postponements and failed attendance
The client should give as much notice as possible if a confirmed job needs to be cancelled or postponed.
If a contractor has already been booked, travel or preparation has begun, materials have been purchased, access has failed, or the job cannot proceed because client information was incorrect or incomplete, reasonable costs may be charged where permitted by the accepted quote and applicable law.
OpsNest may postpone or cancel work if safety, access, weather, contractor illness, vehicle issues, site conditions, late payment, client non-response or other practical constraints make the job unsuitable to proceed as planned.
Where OpsNest needs to postpone or cancel, it will aim to communicate promptly and discuss a practical next step where possible.
13. Health, safety and unsafe work
OpsNest and its contractors may stop, pause, rescope or decline work if the property appears unsafe, unlawful, materially different from the accepted scope, or outside contractor competence, equipment, insurance or legal authority.
Examples include exposed electrical hazards, serious mould, sewage, sharps, asbestos concerns, aggressive people or animals, unstable structures, hazardous substances, serious biohazards, unsafe access, dangerous weather, or any work that appears construction-related, licensed, regulated or excluded.
The client must not ask OpsNest or any contractor to perform excluded, unsafe or unlawful work. Any such request may require a separate provider, revised quote, legal/adviser review or cancellation of the affected work.
14. Insurance, liability and limits
OpsNest maintains business insurance arranged for its business activities. Any insurance response is subject to the actual policy terms, limits, exclusions, excesses and claims process in place at the time of the relevant event.
Nothing in these terms is a promise that any particular incident, loss, damage, contractor act or omission, access issue, complaint or claim will be covered by insurance.
To the maximum extent permitted by New Zealand law, OpsNest is not responsible for indirect, consequential, special or economic loss, including lost rent, vacancy delay, lost sale opportunity, loss of profit, business interruption or third-party commercial loss, except where liability cannot lawfully be excluded or limited.
OpsNest is not responsible for pre-existing damage, hidden defects, ordinary wear and tear, undisclosed risks, conditions that could not reasonably be identified from the information provided, client-supplied products/materials, third-party actions, or work outside the accepted scope.
Nothing in these terms limits or excludes any right, guarantee, remedy or liability that cannot lawfully be limited or excluded under New Zealand law.
15. Privacy and communications
OpsNest may use email, phone, SMS, Xero, website forms, approved job/evidence tools, Google Workspace and other practical business systems to communicate and manage work.
The client must ensure any personal information, property information, tenant information, access information or photos provided to OpsNest are supplied with appropriate authority and for a lawful purpose.
OpsNest will use client and property information for quoting, scheduling, contractor coordination, job evidence, invoicing, payment follow-up, issue handling, compliance, accounting, insurance, legal, safety and business recordkeeping purposes.
Clients should not send unnecessary sensitive information unless it is genuinely needed for the job.
16. Disputes and communication path
Clients should raise questions, issues, complaints, scope concerns, invoice questions or urgent updates with OpsNest directly rather than with contractors unless OpsNest has confirmed a specific contractor communication path.
The primary contact for client issues is hello@opsnest.co.nz or 021 101 2238.
OpsNest will aim to resolve practical issues in good faith using the accepted quote, written communications, job evidence, contractor notes and any client-supplied evidence.
If a dispute cannot be resolved directly, either party may use any legal or statutory process available under New Zealand law.
17. Governing law
These terms are governed by New Zealand law.
The parties submit to the non-exclusive jurisdiction of the New Zealand courts and tribunals.
If any part of these terms is invalid or unenforceable, the remaining parts continue to apply as far as legally possible.
18. Contact
OpsNest
Property Turnover Coordination
Email: hello@opsnest.co.nz
Phone: 021 101 2238
Website: opsnest.co.nz
Location: Christchurch / Canterbury, New Zealand